Reading report: The Design of Future Things
Title: The Design of Future Things
Author(s): Donald Norman
ISBN: 0465002277
Read: January 2008
Summary
Interesting bits
Natural interaction (a bit fuzzy) is what to aim for: like the symbiosis of horse riding.
Funny dialog The Machine’s Point of View detailing how is it for machines to cope with us humans.
We need augmentation, not automation. Intelligent machine are not smart. Machines are less flexible but more powerful [p. 49]. The benefits come with great costs ( i.e. lost of trust)
Fundamental restriction is the lack of common ground between people and machines.
Be predictable. Have to be in the loop
Design Rules:
-Provide rich, complex, and natural signals
-Be predictable
-Provide a good conceptual model
-Make the output understandable
-Provide continual awareness, without annoyance
-Exploit natural mappings to make interaction understandable and effective.
Technoloy changes, but People stay the same – or do they? People tend to adapt to technology somehow. Experience does change the brain. [p. 166]
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